Frequently Asked Questions
Find clear answers about wax seals, tools, and care at Keenbrook Waxworks.
What is a traditional wax seal and how is it made?
A traditional wax seal is created by melting sealing wax and pressing a metal or stone stamp into it. Keenbrook Waxworks uses only natural resins and pigments to produce deep, crisp impressions that last for decades.
Is sealing wax safe to use on regular mail and envelopes?
Yes. Our flexible wax formula bends slightly without cracking, making it fully compatible with automated postal sorting machines. We recommend placing a thin sheet of tissue paper over the seal during mailing for extra protection.
Which stamp head sizes are available and which should I choose?
We offer 15 mm, 20 mm, 25 mm, and 30 mm diameters. The 20 mm size is ideal for standard envelopes while the 30 mm size works beautifully for certificates, wedding invitations, and larger stationery.
How do I clean and maintain my wax seal stamp?
Wipe the stamp face with a soft cloth and a drop of olive oil after each use. Never use abrasives or harsh solvents. Store the stamp in its cloth pouch to protect the engraved surface from scratches.
Can I order a custom seal design?
Absolutely. Upload your artwork or monogram through the contact form. Our artisans produce a unique brass stamp within 12 business days. Pricing starts at $95 for a single custom piece.
What is the difference between flexible wax and traditional wax?
Traditional wax produces the most dramatic, glossy impressions but can shatter under pressure. Flexible wax contains added resins that allow it to remain pliable for mailing while retaining beautiful detail and color depth.
How long does sealing wax remain usable after purchase?
When stored in a cool, dry place away from direct sunlight, our wax sticks remain in perfect condition for at least three years. The natural ingredients do not dry out or lose adhesion over time.
Do you ship internationally and how long does delivery take?
We ship worldwide via tracked carriers. Domestic orders arrive in 3–5 days; international deliveries typically require 7–14 business days depending on destination and customs processing.
Are your products suitable for food packaging or bottle sealing?
Our food-safe formulas are made without synthetic additives. They are perfect for sealing wine bottles, jam jars, and artisanal packaging while maintaining a beautiful, professional appearance.