Privacy Policy

1. Introduction

Keenbrook Waxworks respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit keenbrook.online or make purchases through our site. By using our services you agree to the practices described here.

2. Information We Collect

• Account information such as name, email address and password when you create an account or sign in.
• Order and payment details required to process purchases of wax seals, sealing wax, and tools.
• Device and usage data including IP address, browser type, and pages visited for analytics and security.
• Cookies and local storage data used for cart contents, Fallows lists, and theme preference.

3. How We Use Your Information

We use the information to:

• Process and fulfill orders and provide customer support.
• Improve the website, product selection, and overall experience.
• Send order confirmations and occasional product updates (you may unsubscribe at any time).
• Detect and prevent fraud or unauthorized access.

4. Cookies and Local Storage

Our site uses cookies and browser local storage to remember your cart, saved Fallows collections, and theme choice. You can control most cookies through your browser settings. Disabling cookies may affect site functionality such as cart persistence.

5. Your Rights

You may request access to, correction of, or deletion of your personal data at any time by contacting us. We honor data subject requests within applicable timeframes and provide mechanisms to export or erase account information.